continuity testing

Maintenance + Servicing

We provide expert advice to ensure that your radio equipment performs at its best. Our highly trained team of technicians, combined with modern workshop facilities, ensure that your radio equipment is serviced to highest standards. We have a fleet of fully equipped technical support vehicles and one of our mobile technicians will travel to your site if required.

Equipment Checks

Keep your equipment fully functional, be proactive and arrange for one of our team to visit your workplace to conduct a full site audit and equipment check.

May include some or all of:

Site Visit
List of RF Equipment
List of faults found
Equipment and Contacts Cleaning
Channel setting report

Many minor faults such as broken or missing antennas can be fixed immediately (conditions apply).

We can provide regular preventative maintenance on the following equipment:

Mobile radios and handhelds
Radio repeaters
Power supply systems (mains, solar & generator)
Antenna systems and towers
Earthing and lightning protection
Communication shelters

Maximising the Lifespan of Radio Equipment Through Preventative Maintenance

Reduce the risk of equipment failure with regular preventative maintenance to identify issues early and find solutions before the problems escalates. Preventative maintenance of your two-way radios can effectively address potential issues before they arise, ensuring the sustained reliability of your equipment.

Additionally, choosing preventative maintenance is more cost-effective than investing in new equipment. Unplanned downtime can disrupt workflow, causing valuable time to be spent on improvised solutions and troubleshooting while important communications are missed. Regular maintenance significantly enhances the likelihood of your radio equipment functioning properly for an extended period, resulting in improved communication and increased productivity among your workforce.

Regular Proactive Maintenance for Radios

Keep your radio well-maintained by cleaning it regularly, managing the battery properly and performing firmware updates. Check with your radio manufacturer to see how often batteries should be replaced. Many manufacturers recommend replacing the battery every two years to ensure peak performance.

We have three comprehensive maintenance plans for you to choose from or we can customise a plan that meets your specific requirements or regulations.

Handheld Radio Service

Bronze

Visual check of:

- Integrity of the casing
- Antenna condition and fitment
- Operation of controls including knobs, buttons and screen
condition and operation of any accessories i.e. headsets, remote hand mics
- Perform a TX and RX check of the radio

Service fee per Radio = $21+gst

Silver

Bronze service plus in addition:

- Clean radio, battery and base charger terminals
- Clean radio

Service fee per Radio = $43+gst

Gold

Silver service plus in addition:

- Carry out a battery capacity check, (this will require batteries to be brought back to MSL and takes 48 hours)
- Read radio and save file
- Update radio firmware if applicable

Service fee per Radio = $76+gst

Fixed Mount Radio Service

Bronze

Visual check of:

- Antenna for damage
- Antenna base for condition and fitment
- Exposed Coaxial cable for damage or poor condition both mechanical and UV
- Hand mic including the cable for damage and operation
- Perform a TX and RX check of the radio

Service fee per Radio = $21+gst

Silver

Bronze service plus in addition:

- Remove radio and check power and antenna connections on rear of radio
- Perform a BIRD test and record readings
- Clean radio and microphone

Service fee per Radio = $65+gst

Gold

Silver service plus in addition:

- Read radio file and save
- Update radio firmware and collaboration files if applicable

Service fee per Radio = $98+gst

Service + Repair

How Long Do Two-Way Radios Last?

Two-way radios have been a staple in industries that require instant and efficient communication for nearly a century. However, like any technology, the lifespan of two-way radios can vary depending on several factors.

Product quality and proper care influence two-way radios’ durability and longevity. Generally, higher-priced radios are of better quality and often provide an extended lifetime of service. Tait Communication’s industrial radios are known for their robustness that undergo rigorous durability testing before hitting the market.

Maximizing the Lifespan of Radio Equipment Through Preventative Maintenance

Preventative maintenance of your two-way radios can effectively address potential issues before they arise, ensuring the sustained reliability of your equipment.  Additionally, choosing preventative maintenance is more cost-effective than investing in new equipment. 

Unplanned downtime can disrupt workflow, causing valuable time to be spent on improvised solutions and troubleshooting while important communications are missed. Regular maintenance significantly enhances the likelihood of your radio equipment functioning properly for an extended period, resulting in improved communication and increased productivity among your workforce.

Regular Proactive Maintenance

Keep your radio well-maintained by cleaning it regularly, managing the battery properly, and performing firmware updates. Check with your radio manufacturer to see how often batteries should be replaced. Tait Communications, for example, recommends replacing the battery every two years to ensure peak performance.

If you have a specific solution in mind that you’d like to discuss with us, or would like more info on any of our products or services, please contact one of our friendly team.

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