Shipping policy
How We Ship Your Order
Mobile Systems Limited ships nationwide from our Mount Maunganui workshop. In-stock orders are dispatched within 1 to 2 business days, with tracking on every parcel. Standard shipping starts from $7.50, calculated at checkout by weight, size and destination. Rural and offshore addresses are covered, and oversized goods or installation work are quoted separately. If an item is delayed or out of stock, we contact you directly rather than leaving you guessing.
Last updated: March 2026
Where We Deliver
We ship to every address in New Zealand, including rural delivery and offshore zones. International shipping is available on request, so please contact us before placing an order if you need gear sent overseas.
Delivery Timeframes
We dispatch orders within 1 to 2 business days, provided the item is in stock. From dispatch, delivery is typically:
- North Island: 1 to 3 business days
- South Island: 2 to 5 business days
- Rural addresses: allow an extra 1 to 2 days
These are courier estimates rather than committed delivery dates. Specialised, programmed or backordered items can take longer, and we will contact you if that applies to your order.
Radios That Need Programming
Two-way radios supplied programmed to your frequencies or fleet configuration are set up in our workshop before they go out. Allow additional time for programming and testing ahead of dispatch. If you need equipment by a specific date, tell us when you order and we will confirm what is achievable.
Shipping Rates
Shipping costs are calculated at checkout based on weight, size and destination.
- Standard shipping: from $7.50
- Rural delivery: additional fee applies
- Oversized goods, antennas, masts or installation work: quoted separately, and we will contact you if this applies
We occasionally run free shipping promotions. Keep an eye on our homepage or subscribe to our newsletter for those.
Tracking Your Order
All orders ship with tracking. You will receive an email with your tracking number once your order leaves us.
Damaged or Missing Parcels
Please check your order on arrival. If a parcel arrives damaged or does not turn up, contact us within 5 business days of the expected delivery date and we will take it up with our courier partners on your behalf.
Collecting In Person
You are welcome to collect from our premises at Units 1 and 2, 14 Portside Drive, Mount Maunganui, Monday to Friday, 8:00am to 5:00pm. Please contact us first so we can have your order ready and confirm stock is on hand.
Returns
If something is not right, see our Refund Policy for how returns work.
Questions About a Delivery
Talk to our team on 07 575 2966 or email info@mobilesystems.co.nz. If you have a site deadline or a specific delivery requirement, tell us early and we will work to it.